To summarise, it does the following for you.
Detect server configuration “drift”
- Approximately ½ of unplanned downtime due to configuration problems!
Improve Helpdesk troubleshooting and “time-to-resolve”
- Helpdesk represents the single largest “people cost” to IT
Regulatory compliance reporting
- Define and report against tangible configuration policies for regulatory compliance
Pre- and post-change verification
- Ensure system readiness
- Verify accuracy and efficacy of planned changes

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