- Incident Management – ITIL-based incident forms will enable technicians to record, triage, and diagnose issues for resolution.
- Self service portal – An intuitive, self service portal enables end users to submit tickets, check status, search a knowledge base, and request software through provisioning workflows.
- Change Management – Service Manager includes a collection of change templates and provides an approval workflow to take changes from submission through flexible review stages.
- Asset Management – Users can synchronize inventory from SMS and also create and dispose of assets.
- Knowledge-driven support – IT technicians can author and publish knowledge articles.
- SML-based CMDB – Bringing together information from SMS 2003 SP3 and Active Directory (limited to users), Service Manager includes a CMDB with relationships between hardware, software, and users.
- Data warehouse – SQL-based reporting infrastructure with six canned reports.
- Scalability – In Beta 1, Service Manager will offer limited scale targets supporting 100 Active Directory users and inventory of 250 computers from SMS.
- Asset Lifecycle Management – Service Manager will track licenses and contracts such as warranties and leases.
- Configuration Manager 2007 integration – Population of CMDB and integration to Desired Configuration Management.
- Operations Manager 2007 integration – Automated incident creation, task automation, and integration of monitored services.
- Reporting and data warehouse – Complete set of reports measuring IT performance through key performance indicators (KPIs)
- Role-based security
- Scale and performance enhancements
- Active Directory integration – Integration extended to groups
Friday, May 11, 2007
System Center Essentials
SCE is RTM!!! Here is some of the feature list:
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